North Wood Group Practice

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

North Wood at Crown Dale

North Wood at Crown Dale is currently closed.

Monday	08:00-18:30
Tuesday	08:00-18:30
Wednesday	08:00-18:30,18:30-20:30 (pre-book appointments only)
Thursday	08:00-18:30
Friday	08:00-18:30
Saturday	09:00-12:00 (pre-book appointments only)
Sunday	Closed

North Wood at Tulse Hill

North Wood at Tulse Hill is currently closed.

Monday	08:00-18:30
Tuesday	08:00-18:30
Wednesday	08:00-18:30 *
Thursday	08:00-18:30
Friday	08:00-18:30
Saturday	**
Sunday	Closed

Tulse Hill Practice

* Please note that the Tulse Hill surgery has now extended its opening hours on Wednesday 6.30pm – 7.30pm. (late evening clinics by appointment only)
** Tulse Hill open on one Saturday a month between 8.30am – 11.50am. Two Doctors will be on duty.

Crown Dale Medical Centre

Please note that telephones are not manned Saturday mornings or Wednesday evenings from 6.30pm.

The practice also runs a walk in Sexual Health Clinic on:

Wednesday evenings between 6.30pm – 8.30pm
Saturday mornings between 9.30am – 12.00pm

Please be aware: At times during the year we close the Practice for half a day for training purposes. When this happens please contact NHS 111 for any urgent medical queries.

Out of Hours: NHS 111

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and/or shortness of breath constitute an emergency.

North Wood Group Practice