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Contact Us Online
What is Accurx?
ACCURX is the new way to contact the Practice online, which helps you access the help and advice you need at the right time, in the right place, with the right person.
You can access ACCURX via the Practice website and via the NHS App. If you have not yet registered with the NHS App, please do so. Aside from contacting the Practice, you can order repeat prescriptions, view your GP (General Practice) records and test results, quickly check symptoms, cancel and book some appointments.
Frequently Asked Questions
How it works?
If you have a non-urgent healthcare concern or need to contact the Practice for any medical or administrative reason, click on the online form via our website. Fill out the online form, which will then be reviewed and processed by our healthcare professionals to decide the right care for you, or actioned to process your administrative request.
These requests have a response timeframe of three working days. Please do not use this for urgent requests.
How long is the form? Will it take me a long time?
The form asks a series of short and specific questions, depending on the enquiry you are making. It should not take you a long time to complete.
I do not have a computer or smartphone. How can I fill out a form?
A friend, relative, or carer can complete this form on your behalf. If this is not available to you, please call into the surgery.
Can a friend, relative, or carer do the form for me?
Yes. On the form, there is a box where we ask you if the form is being completed by somebody else. Please note that we will only be able to reply to yourself regarding your care as the patient unless there is confirmed consent on your medical record.
Here are some of the benefits of the new platform
- Easy and simple for patients to use.
- No lengthy triage questions.
- Allow patients to track their request.
- Patients can be sent a link to the most appropriate appointment.
- Options to self-refer to local healthcare services
- Accessible via NHS app and NHS website
- No need to create login if you do not want to
Do I need to download anything or have a password?
No. If you do not want to download anything, you do not need to download any application or have a username and password to use this form.
The forms are accessible on the Practice website.
What about my data?
Accurx is approved by NHS England to be used by the GP practices and the other systems involved in patient care. NHS England has a lengthy assurance process to make sure we meet the highest standards of safety and security. Your data is safe and is shared only with your GP Practice for the purposes of your direct care.
Your data is stored and sent securely using industry best practices, and we only collect the data that is necessary to allow your GP Practice to provide you with care. For more information, please visit our website and search for Practice Privacy Document.
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